Hi clients on a daily basis. As an

Hi Tara, I
enjoyed reading your DNP project.  It is
a very interesting topic to me.  I have
been working in behavioral health services (BHS) for the past 21 years and I
had experienced workplace violence (WPV) first hand both in inpatient settings
and in psychiatric emergency rooms. Healthcare workers are expected to
be 4 times more likely open to workplace violence 4 times more than
non-healthcare settings (OSHA,
2015). Organizations’ commitment and staffs’ participation are crucial
elements of an effective WPV prevention program (OSHA, 2015).  Regulatory agencies expect employers to
assess their employees’ work environment for the risk factors they are actually
or potentially exposed to.  Although agitated and violent clients can
be found throughout healthcare settings, BHS is expected to deal with those
types of clients on a daily basis.  As an
Office of Mental Health (OMH)
operated facility, our hospital uses the annual training program Preventing and
Managing Crisis Situations (PMCS) to provide specific skills for preventing,
de-escalating and managing aggressive behavior in BHS.  It is mandatory for all direct care staff of
BHS to attend this initial two-day program, and an annual one-day program
training successively. We also have color-coded panic buttons (for different
crisis including medical emergencies) in our search rooms, triage rooms and
nurses stations.  Our hospital is in the
process of expanding PMCS program to the medical emergency room staff including
the hospital police.  PMCS, which provides
essentials of trauma-informed and recovery-oriented care, has proven to be a
successful tool in enhancing the safety of both staff and recipients in an emergency
situation, with the main focus on prevention through the development of staff
competencies in day-to-day effective interactions (OMH, 2001).